Telstra Fixes Issues With Triple Zero Calls Following Outage

Cut emergency cable sparks Triple Zero crash across Australian capitals as the Telstra network goes down for the second time in three days

Just before 6am this morning, Telstra reported on Twitter that the outage was due to "a cable cut by an unknown part between Orange & Bowral in NSW at 2:05am today".

The outage is mostly affecting NSW but there are some interruptions in Victoria, South Australia and WA.

If any customers are still experiencing issues with their service we encourage them to contact a Telstra customer service representative.

Phone systems are also being impacted, with landline and mobile services impacted.

"We are trying to call back all Vodafone customers who have attempted to call triple zero to check on their welfare and offer assistance".

"Please be advised that if it's an emergency, ALWAYS call Triple Zero (000)", it said.

The problem has caused delays in some triple-0 calls getting through, but by late Friday morning, it's believed services had been fully restored, although there were other reports of traffic lights and payment terminal problems.

A spokeswoman for the Australian Communications and Media Authority, which regulates and monitors carriage service providers and the emergency call service for triple zero, said it was working with Telstra to fix the problem.

It's the second widespread network outage for Telstra within a week.

It previous year also experienced an outage across fixed-line and mobile services due to a fire at its Chatswood exchange, which caused SMS messages to be delivered to the wrong people, along with an enterprise voice and data outage caused by faulty hardware, which both occurred during February.

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