US Customs computers outage causes delays for airport travelers

Customs System

The outage hit airports including JFK, San Francisco and Denver, even as worldwide travellers arrived from holiday travels on New Year's Day. No indication the disruption was malicious in nature. "So we couldn't get our passport pictures down, so they cattled us to this line, then they opened up the line after we been standing in it for an hour and let the people who just got off a flight in front of us in customs". Travelers at some ports of entry experienced longer than usual wait times as CBP officers processed travelers as quickly as possible while maintaining the highest levels of security.

According to the statement by the customs agency, the processing system went down at around 7:30 pm EST and the issue was resolved at 9:30 pm EST.

Sky News Australia and U.S. media outlets are reporting worldwide airport systems have failed across the country on one of the busiest evenings to travel in the states.

Several airports, including JFK International and the Dallas Fort Worth International acknowledged the delays on Twitter.

Operations at other major airports, including John F. Kennedy in NY and Fort Worth International in Dallas, were also impacted.

One person tweeted that Miami Airport is "total chaos" while another said the lengthy lines at JFK "are horrible". A similar outage had hit computer systems a year ago. "Thanks for your patience", Miami International Airport said in a Twitter post.

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