HP Recalls Laptop Batteries For Overheating Risk

Product lines which include affected units

The recall involves lithium-ion batteries for HP Notebook computers and mobile workstations.

Affected laptops include the HP Probook 65x, HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers, and HP ZBook mobile workstations. The recalled batteries were sold at Best Buy, Amazon.com, HP.com and other stores and websites nationwide between December 2015 and December 2017.

The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation.

For more information, call HP toll-free at 888-202-4320 from 8 a.m.to 7 p.m. CT Monday through Friday or go online at www.HP.com/go/batteryprogram2018 or www.hp.com and click "Recalls".

The CPSC says the batteries are not customer-replaceable and HP will provide free battery replacement services by an authorized technician. "This action pertains to 0.1 percent of the HP systems sold globally over the past two years".

HP issued a statement to stay: "The quality and safety of all HP products is our top priority".

In addition, the company has pushed a BIOS update that puts affected batteries in "Battery Safety Mode", which allows the laptops to continue working without their batteries by connecting to an HP power adaptor. You can download a tool to verify if your battery is susceptible to the issue here.

If this story has provoked a certain degree of déjà vu in your mind, that's probably not surprising, given that at the start of past year, HP issued a battery recall due to fire risk concerns.

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