HP recalls batteries that may overheat, leading to fires

Battery icon showing overheating or explosion

The batteries can overheat, posing fire and burn hazards.

It seems the company has learned its lesson since the much-reported case in 2011 in which HP recalled 162,000 battery units. HP has set up a webpage, www.HP.com/go/batteryprogram2018, where customers can check to see whether their battery is included in the recall.

The company has released a statement about the issue that says, "The quality and safety of all HP products is our top priority".

Customers can visit HP's site to learn if their battery should be replaced.

'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'.

Eight reports of "overheating, melting or charring" have been documented on the US Consumer Product Safety Commission's page about the recall with one device causing $4,500 dollars worth of property damage and another leading to a user receiving a first-degree burn on their hand. As these batteries are sealed inside the laptop, a qualified technician will be called upon to carry out the replacement.

A recall has been issued by HP involving a lithium-ion battery malfunction on notebook computers and workstations that were sold from December 2015 through December 2017. Although 50,000 of the affected batteries were sold within the United States, an additional 2,600 were sold within Canada, HP said.

These affects selected HP laptop models including the HP 11, Envy m6 and Pavilion x360.

Naturally, none of this will come at any cost to the customer, except for the inconvenience of temporarily having your battery disabled. Instead, HP has developed a BIOS update that will put the battery into a "battery safety mode". If the validation tool indicates your battery is affected, HP said you should "discontinue use of the battery immediately by placing it in Battery Safety Mode". This would allow customers to safely use their notebook and mobile workstations while having an HP power adaptor connected. "We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries".

"During the reboot process, an option will be presented to enable Battery Safety Mode".

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