Consumer Reports No Longer Recommends Surface Hardware

Microsoft Surface laptop computers sit on display during an event in New York. Consumer Reports pulled its recommendation of four of the laptops

Consumer Reports, the nonprofit organization that tests and rates a host of products across multiple categories, has officially removed its "recommended" designation from four Microsoft laptops, the organization announced via a press release on Thursday.

But as Consumer Reports notes, the reliability of Apple's laptop and tablet products are consistently the most highly rated by its readers. Albeit with varying speed and success, Microsoft has addressed most if not all of them through the years.

"Microsoft is relatively new to the hardware business, and this is the first year we've had enough data to estimate predicted reliability for the company's laptops", the publication said in the report. In Consumer Reports' lab testing, the Surface series regularly earned high marks thanks to its performance and specifications.

Every year Consumer Reports survey's its readership with respects to the products they use.

Microsoft wants to lock you into its Surface ecosystem with an interesting upgrade promotion, but maybe now's not the time to buy a Surface laptop or desktop.

The Surface devices, a category that Microsoft created as the software giant entered the hardware market in 2012, are two-in-one products with a tablet and removable keyboard. He added that the study found Apple's devices to be the most reliable. Nonetheless, while it has great things to say - like much of the industry, ourselves included - about the Surface range in terms of performance, it argues it can't recommend the current models. The company's best bet would likely be to mass survey its customers itself and counter with its own findings if they happen to be any better. "A few commented that their machines froze or shut down unexpectedly, and several others told CR that the touch screens weren't responsive enough". "And our brand reliability findings have proven to be quite dependable over the years".

Microsoft launched its first Surface tablet in 2012.

Microsoft doesn't agree with Consumer Reports, but that doesn't surprise anyone.

What's hugely important to point out here is that Consumer Reports' retraction of its recommendation appears entirely dependent upon subscriber survey answers.

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